Terms of Service and Privacy Policy

Effective Date: 14-Oct-2024

1. Introduction

Plumbing Owl LLC ("we," "us," or "our") is committed to protecting the privacy of users ("you," "your") who use our software services directly (B2B users) or as users of the plumbing companies that are our customers through the white-labeled web/mobile applications developed exclusively for the plumbing companies ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with applicable data protection laws.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Terms of Service

2. User Responsibilities

You agree to use the Service in compliance with all applicable laws and regulations. You are responsible for maintaining the confidentiality of your account credentials. Misuse of the Service, including unauthorized access, tampering, or hacking, is prohibited.

3. License to Use the Software

We grant you a non-exclusive, non-transferable, limited license to use the Service in accordance with these Terms. You may not distribute, modify, or reverse-engineer the software without our express permission.

4. Limitation of Liability

While we strive to provide a reliable service, we make no guarantees regarding its uninterrupted availability or error-free operation. To the fullest extent permitted by law, we disclaim any liability for:

• Service interruptions, technical issues, or bugs.
• Loss or corruption of data.
• Any indirect, incidental, or consequential damages arising from your use or inability to use the Service.

5. Compensation Policy

If the Service is unavailable or fails to function as expected, our liability is limited to the refund or non-collection of subscription fees for the period during which the Service was non-functional. No other compensation will be provided for any damages, losses, or inconveniences experienced.

6. Termination of Service

We reserve the right to suspend or terminate access to the Service if you violate these Terms or engage in harmful or illegal behavior.

7. Governing Law

These Terms and any disputes arising from your use of the Service will be governed by the laws of Washington State. Any legal proceedings must be brought within this jurisdiction.

Privacy Policy

8. Information We Collect

a. Personal Information

• Name
• Contact Information (email address, phone number)
• User account credentials (username, password)
• Billing information (for payment services)
• We don't need or collect any banking or credit card information. Any such information entered in any part of our application is at your own discretion and use.

b. Non-Personal Information

• Device information (e.g., IP address, operating system, browser type)
• Usage data (e.g., pages visited, time spent on pages, app interactions)
• Cookies and similar tracking technologies (e.g., session cookies, analytics cookies)

c. Plumbing Services Data

• Service requests (details of plumbing services booked or requested through the app)
• Customer feedback and communications
• Transaction history related to plumbing services

9. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software services.
• Facilitate communication between plumbing companies and their customers.
• Process transactions and manage customer accounts.
• Monitor and analyze usage to improve user experience and app functionality.
• Provide customer support and respond to inquiries.
• Comply with legal obligations or respond to lawful requests from government authorities.

10. Disclosure of Information

a. Plumbing Companies

We provide certain information to the plumbing companies that use our white-labeled apps to help them manage customer relationships and fulfill service requests.

b. Service Providers

We may share information with trusted third-party service providers who perform services on our behalf (e.g., hosting, data storage, payment processing, customer support). These service providers are bound by confidentiality agreements and are not permitted to use your information for purposes other than providing services to us.

c. Legal Obligations

We may disclose information if required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).

11. Data Security

We employ industry-standard security measures to protect the information collected via the Service. This includes encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. If you wish to request deletion of your data, please contact us at support@plumbingowl.com.

13. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct or update any inaccurate information.
• Deletion: You may request that we delete your personal data under certain circumstances.
• Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

Please contact us at support@plumbingowl.com to exercise any of these rights.

14. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us, and we will take steps to delete it.

15. Data Sharing and Multi-Tenant Platform Disclosure

Due to the nature of our multi-tenant platform, all customers of the plumbing companies that use our Service are stored in a shared database. While we implement strict data access controls and separation policies to protect each company's data, there is a potential risk, however small, that customer information from one plumbing company could be accessed or disclosed to another plumbing company due to unforeseen technical issues or errors. By using our Service, you acknowledge this risk and agree to hold "Plumbing Owl LLC" harmless for any unintended data exchange between tenants.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page and notify users as required by applicable laws. Please review this policy periodically for any updates.

17. Contact Us

If you have any questions about these Terms of Service or the Privacy Policy, please contact us at: support@plumbingowl.com